The Silver Sparrow Boutique only ships within the continental United State via USPS priority or first class shipping depending on weight.
Products will be shipped within 1-2 business days unless item is a pre-order.
Once item is shipped, you can expect it between 3-5 business days.
Tracking will be sent via email.
Once items have been delivered to USPS, The Silver Sparrow is not responsible for any delays in shipping, damages, lost or stolen packages.
Free shipping over $150 USD.
Thank you for your purchase and your support of a local, small business! It’s amazing customers like you that allow us to do what we love.
We want you to love your purchase as much as we do! However, we understand that not every purchase will fit & returns are sometimes necessary.
We’re flexible! Whether you bought your item from an event or online, you can ship the return to us for in store credit. If you have any questions, please contact us via email at email@example.com.
See more info below:
Event or in-store purchases:
- returns made within 21 days from the date purchased are eligible for boutique credit only.
**purchases made from an event- we will go off the date of the event. If you purchased your item from our booth inside The Black Daisy or from a local vendor event, please email us so we can arrange your return/exchange.
- returns postmarked within 21 days of date received** are eligible for boutique credit only.
- once received, returns will be processed within 2-3 business days.
**this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information.
Very Important :) If you are returning shoes, the shoes must show no signs of having been worn. Shoes must be returned in their original box and placed inside an additional protective shipping box such as the box that your shoes were mailed to you in. Unfortunately -other customers do not want shoes that look used and Damage to the shoe box make the shoes ineligible for returns.
All items must be returned unworn, unwashed, odor free & with all of their original tags attached.
Damages must be reported prior to wearing the garment. All original tags must still be attached. These instances will be eligible for a refund.
After 21 days, we are unable to accept returns on any purchase.
NO EXCEPTIONS WILL BE MADE.
The following items are FINAL SALE:
- Sale Items
- Items purchased with a discount code
- Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches us. If you are needing a different size/color in an item, we recommend you reorder the item in the correct size and then send the original item back to us (postmarked within 7 days) for a refund.
HOLIDAY RETURN POLICY:
- All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for boutique credit only and must be in compliance with our return policy (see final sale items above).
- We are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.
CHANGES TO ORDERS:
If you need to make any changes to your order, please email us at firstname.lastname@example.org. We strive to mail all orders within 24 hours so it is very critical that you contact us as soon as possible. We are open Monday-Saturday from 10:00 AM-7:00 pm CST and closed on Holidays. Once your order has been processed, we will do our best to modify the contents of your order but once it is on the shipping dock in containers we may not be able to. We apologize for any inconvenience and will do our best to assist you. Orders may not be cancelled.
Boutique credits will never expire!
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT email@example.com!
THANK YOU - WE TRULY APPRECIATE YOU & YOUR BUSINESS!